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Do my merchant services invoices come from the acquirer?
That’s right – you’ll receive these via email and can check them using the online portal.
What is the relationship between Tectah and the acquirer?
The acquirer plays an important part in processing payments, one of our key services.
What fees are there?
You will be charged a flat, monthly fee for the hardware and services we provide; this covers equipment maintenance and any technical support you may require. Your invoices in this regard will be issued by Masters Rates Ltd, Tectah, or one of our leasing partners.
There is also a variable charge based on the transactions processed each month. This charge will depend on the nature and volume of transactions and the payment methods used. You will receive an invoice relating to these charges from the acquirer at each month end.
As different forms of payment involve different charges, the Tectah team will help you find the solution that best suits your business needs.
Why does my invoice show “acquirer” charges?
Your invoices may include charges from the acquiring bank (acquirer), which processes and settles your card payments. These fees are part of standard card processing and are passed through as part of your merchant services agreement.
What is included in my Merchant Service Charge (MSC)?
The Merchant Service Charge usually includes:
- Card scheme fees (Visa, Mastercard, etc.)
- Interchange fees (paid to card-issuing banks)
- Acquirer and processing fees
This is the total cost of accepting card payments.
When will I receive my settlement funds?
Settlement times depend on your acquiring bank and payment type, but typically funds are transferred within 1–3 business days after transaction processing.
Are there any hidden charges in my billing?
No. Tectah follows a transparent pricing model. All applicable fees are disclosed in your agreement and reflected in your monthly statement.
Who should I contact for billing support?
You can contact Tectah support via your merchant portal or official support channels for any invoice-related queries, disputes, or clarification on charges.
What is the difference between Tectah and the acquirer in billing?
Tectah provides the payment solution and merchant platform, while the acquirer is the financial institution that processes and settles card transactions. Both may appear on your billing statement.
How is my website integrated with my payments?
That’s right – you’ll receive these via email and can check them using the online portal.
What checks are made during application?
We perform several checks on each applicant. These include the following:
Credit Check
We use credit reference agencies to ascertain your credit score and verify your identity, confirming details such as your home address.
MATCH Database
MasterCard International maintains this resource, used to identify merchants and individuals previously terminated for financial misdoings, including card fraud, laundering, unauthorised deposits and more.
TMF Database
TMF merchant accounts are those marked as high-risk by an acquiring bank. The TMF database acts as a banking industry blacklist, and those identified remain on the list for at least five years and are unlikely to find success when applying for new accounts with other banks.
VMAS
The Visa Merchant Alert Service employs a Europe-wide database to protect acquiring banks against poor quality customers, especially those who would otherwise jump from one bank to the next.
The above checks inform our decisions regarding the acceptance or rejection of applications and the extension or discontinuation of existing accounts.
By submitting your application, you confirm that you consent to our performing these checks on a periodic basis.
How true should my business description be when applying?
It is important that you describe the products/services you sell precisely. Failure to do so is likely to result in a failed application. If your description is too broad, so that it may be interpreted as including products/services that we do not accept, then your application is unlikely to pass the first stage. If your description is too narrow, so that it leaves out products/services that you do in fact sell, your application is likely to be rejected on that basis.
If the mischaracterisation of your business is determined to be deliberate, you will be charged £150 plus VAT to compensate us for our inconvenience. Please note that to knowingly supply false details during such an application is against UK law and that we do pass businesses’ details on to the authorities where appropriate.
It is important that any change of business model be promptly communicated to Tectah. Failure to do so may result in your account being closed with no refund.
How is my website integrated with payments?
Your website is connected to Tectah through a secure payment gateway or API integration. This allows your customers to make payments directly on your checkout page, while Tectah securely processes and routes the transaction to your acquiring bank.
What checks are made during the application process?
During onboarding, standard checks are carried out to ensure compliance and security. These may include:
- Business verification (company details and registration)
- Identity verification of business owners/directors
- Website review for product/service legitimacy
- Risk and fraud assessment
Can I accept payments on my website immediately after setup?
Once your integration is complete and your account is approved, you can start accepting payments immediately. In some cases, transactions may initially be monitored for security purposes.
What payment methods can my ecommerce site accept?
Depending on your setup, you can accept:
- Debit and credit cards (Visa, Mastercard, etc.)
- Digital wallets (if enabled)
- Local or alternative payment methods (based on region and agreement)
Is the checkout process secure for customers?
Yes. All transactions are processed through secure, PCI-compliant systems with encryption to protect customer payment data.
What should I do if my website is not receiving payments?
Check the following:
- Payment integration status
- API or gateway configuration
- Account approval status
- Any error messages in the dashboard
If the issue continues, contact support for technical assistance.
What should I do if my swipe card reader only works sporadically?
First, ensure your swiping method is correct – not too quickly and with the magnetic strip facing away from you. If you continue to have swiping issues, clean your swipe card readera using a gentle cloth and/or try unplugging and then re-attaching your card reader into your till system.
What should I do if my till system won’t switch on?
First, check that the power rack shows a green light – this light indicates that power is reaching the till system. If the light is not green, check that the machine is properly plugged into the mains and switched on at the socket.
Will I be able to use my current card machine when I switch to Tectah EPOS?
Only Tectah payments can be integrated with Tectah EPOS.
What should I do if my till system won’t switch on?
Check the power connection, plug socket, and cables first. Try switching to a different power outlet. If the system still does not turn on, inspect the power adapter or restart after a few minutes. If the issue continues, contact technical support for hardware assistance.
Will I be able to use my current card machine when I switch to EPOS?
This depends on compatibility with your EPOS setup and payment provider. In many cases, existing card machines may need to be reconfigured or replaced to ensure full integration with the new system.
What should I do if the EPOS system becomes slow or unresponsive?
Restart the system and check your internet connection. Close unused applications if applicable. If performance issues continue, ensure your software is updated and contact support for further troubleshooting.
How do I update prices or menu items on the EPOS system?
Prices and items can usually be updated through the EPOS back-office or admin dashboard. Once changes are saved, they may automatically sync to the till system. Alternatively, you can contact our support team for assistance with updating your menu or price list.
Can I access sales reports on the EPOS system?
Yes, sales reports are typically available through the system dashboard. You can view daily, weekly, or custom-date reports depending on your setup.
What should I do if the receipt printer is not working?
Check paper roll placement, ensure the printer is switched on, and verify cable connections. Restart the printer or system if needed. If printing still fails, check for error lights or contact support.
How do I add or remove staff users on the EPOS system?
Staff access can usually be managed through the admin settings. You can create new users, assign roles, and remove access when required.
Who should I contact if my EPOS system stops working completely?
If your system is fully down, contact your support provider immediately with details such as error messages, system status, and what was happening before the issue occurred.
What choice of payment terminals is there?
Our wide selection of payment terminals can be viewed here. We are happy to provide advice on the most appropriate terminal(s) for your business, so please get in touch if you have any questions.
How do I benefit from moving to Tectah?
Firstly, our low rates help your business to save money. Moreover, our comprehensive, integrated payment services provide businesses with access to previously untapped revenue streams.
What makes Tectah stand out as a payment provider?
From the first interaction, we do all we can to ensure client satisfaction. Our team is on hand 24/7, providing unrivalled customer service.
Merchant Management System
Any business using Tectah ecommerce or our virtual card terminal will receive access via online portal to the Tectah Merchant Management System. You can view the details of every transaction throughout your day and search for transactions from previous dates. Call us on 0161 3412244 for access to this service.
Daily Reports
If you have a Tectah card reader, you can choose to receive a transaction report every day – at a time of your choosing – detailing all transactions in that period. If you are interested in receiving this free service, call our support team on 0161 3412244 .
Monthly Statements
At every month end, our acquirers will send you a summary statement regarding the volume of your transactions and any associated charges. Other fees relating to payment processing in that period are also detailed therein.
Are your technologies compliant with PCI standards?
We maintain the highest standards of data security and all our terminals are PCI compliant.
What are the Payment Card Industry Data Security Standards?
PCI DSS are applied globally to protect payment card data against misuse. To achieve and retain PCI-compliant status, any business that takes card payments must follow these standards. To learn more about the data security standards, visit the sites below:
How is my customer’s payment data protected?
All payment data is encrypted during transmission and processed through secure systems. Sensitive card information is never stored in an unprotected format.
Do you store my customers’ card details?
No. Card details are not stored on your EPOS or systems. All sensitive information is handled securely by PCI-compliant payment processors.
Is online payment processing secure on Tectah systems?
Yes. Online payments are processed through secure gateways with encryption and fraud prevention measures in place to protect both merchants and customers.
What should I do if I suspect a fraudulent transaction?
If you notice any suspicious activity, report it immediately through your merchant dashboard or contact support so it can be investigated.
